Terms and conditions
Last updated: 30 August 2026
The seller
These terms apply to purchases from TCGHaven, an online trading card shop established in the Netherlands.
- Company
- TCGHaven
- KVK
- 88839621
- VAT ID
- NL004659858B77
- Address
- Herman Robbersstraat 68e, 3031 RJ Rotterdam, Netherlands
- info@tcghaven.com
- Phone
- +31 6 87888458
These terms are written for consumers. Mandatory consumer rights always take priority if a term conflicts with the law.
Ordering and the contract
Product pages describe the main characteristics, condition, price, and available stock. Review your order before selecting the button that confirms your payment obligation. We send an electronic order confirmation after the order is accepted.
If an item is unavailable or a clear price or stock error makes fulfilment impossible, we will contact you promptly. You can choose an available alternative or a refund. Any amount already collected for a cancelled item is returned through the original payment method.
We may refuse or cancel an order where reasonably necessary to prevent fraud, unlawful activity, or misuse of the webshop. We will explain the decision unless doing so would compromise a security or legal investigation.
Prices and VAT
Prices are shown in euros and include applicable VAT. Delivery charges and discounts are shown before you place the order. For eligible second-hand goods sold under the VAT margin scheme, VAT is included in the price but is not shown separately on the invoice.
Payments
Mollie processes online payments and shows the payment methods available for the transaction. TCGHaven does not receive or store your complete card or online banking credentials. An order is prepared after payment is confirmed, unless the selected payment method has a later settlement period.
Card condition and product information
Singles are listed with a condition, language, finish, grading information, and images where available. Professional grading labels remain the opinion of the grading company. Raw-card condition is assessed carefully, but minor differences in judgment can occur. A disclosed defect or condition issue is part of the agreed product description.
Product names, set symbols, artwork, and trademarks belong to their respective rights holders. They are displayed to identify genuine products and are not evidence of sponsorship.
Delivery and shipping risk
We currently deliver within the Netherlands using the methods shown at checkout. We aim to hand paid orders to the carrier within 1 to 2 business days. If no other delivery period is agreed, delivery will take place within the period required by Dutch consumer law.
TCGHaven remains responsible for loss or damage during delivery until you, or a person designated by you, receives the order. This does not apply when you independently appoint a carrier that we did not offer. Report visible transport damage or a missing parcel as soon as reasonably possible so we can contact the carrier and provide a replacement or refund where required.
Right of withdrawal
Consumers may withdraw from an online purchase without giving a reason within 14 days after the day the product is received. For an order delivered in separate parts, the period starts after the final part is received.
Tell us within that period through the online withdrawal form or by sending an unambiguous statement to info@tcghaven.com. Using the form is optional and a reason is not required. We send an electronic acknowledgement when the online form is accepted.
The statutory exceptions to withdrawal apply only where the law says they apply, such as a genuinely personalised product. A standard single card or second-hand product is not excluded just because it was sold online.
Returns and refunds
After notifying us of withdrawal, send the products back within another 14 days. For an ordinary change-of-mind withdrawal, you pay the direct return shipping cost. Use suitable protection and keep proof of dispatch because the return shipment remains your responsibility until it reaches us.
You may inspect a product as you could in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics, and operation. Opening randomized sealed trading card products can substantially reduce their resale value. Any deduction is based on the actual reduction in value and assessed case by case.
For a full-order withdrawal, we refund the purchase price and the cost of the least expensive standard delivery method we offered. Additional delivery upgrades are not refunded. We pay within 14 days after your withdrawal notice, using the original payment method, but may wait until the goods arrive or you supply proof of dispatch. Original delivery costs are not refunded for a partial return.
Faulty, damaged, or incorrect products
Every consumer has the Dutch statutory right to a product that matches the agreement. If an item is incorrect, damaged in transit, counterfeit, incomplete, or meaningfully worse than its description, contact us within a reasonable time after discovery. Reporting within two months is always considered timely under Dutch consumer law.
Where the product does not conform, TCGHaven is responsible for an appropriate legal remedy, such as replacement, repair where relevant, a price reduction, or a refund. Necessary return costs for a valid non-conformity claim are paid by TCGHaven. These rights are separate from the 14-day right of withdrawal.
Customer accounts
Keep your credentials confidential and notify us if you suspect unauthorized access. We may temporarily restrict an account to protect customers, investigate fraud, comply with law, or stop technical abuse. Closing an account does not remove records that must be retained for orders, tax, fraud prevention, or legal claims.
Complaints
Send a complaint through the contact page or to info@tcghaven.com. Include your order number and a clear description. We acknowledge complaints within 2 business days and aim to provide a substantive response within 14 days. If more time is needed, we will explain why and give a new response date.
If we cannot resolve a cross-border consumer dispute together, your local European Consumer Centre may be able to provide information and assistance. You also retain access to the courts and any mandatory consumer remedies.
Liability
Nothing in these terms excludes or restricts liability or consumer rights that cannot legally be excluded. TCGHaven is not responsible for loss caused by circumstances outside its reasonable control, provided that we still meet any mandatory duty to deliver, refund, replace, or compensate under applicable law.
Applicable law
Dutch law applies to these terms. If you live in another country, this choice does not remove mandatory consumer protection granted by the law that applies to you. Disputes may be submitted to the competent court under applicable jurisdiction rules.
Changes to these terms
We may update these terms for future orders. The version accepted when you placed an order continues to apply to that order. The update date appears at the top of this page.